Shipping & Delivery Policy
All of our prices are inclusive of FREE delivery to anywhere in England, Wales and Southern Scotland. Orders to Northern Scotland, Channel Islands, Ireland and Europe will be charged in addition. Please email for accurate estimates before ordering.
Stock items are normally dispatched next working day providing we receive order confirmation and full payment by 12noon.
For out of stock, or manufactured to order items you can expect a 6-8week lead-time.
All deliveries will be made to your shipping address between 9am-5pm. Although we cannot guarantee a specific time on general orders we can request a telephone call from the delivery driver 1 hour before the arrive.
All deliveries must be signed for and any damages notified to us within 2 days of receipt of delivery. Any items not received must be advised within 5 days of the dispatch confirmation e-mail in order that this can be investigated. We will not be responsible for any non delivered items after this time or failure to advise us accordingly. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order/paid for the goods or the incorrect address details have been supplied.
Delivery will take place during normal business hours Monday to Friday. Weekend and timed deliveries can be arranged but these will be at an additional charge. Please email us before ordering to get an estimate.
If you want the carrier to leave the delivery when you are out, then we can do this for most items, but you must request this in writing and do so on the understanding that if it is not there when you go to pick it up and we / our carriers have delivered it, then it is not our responsibility that it has been stolen, and we can not claim form our carriers and in turn can not resupply you or offer a refund. Please give us clear instructions on where to leave, preferably out of sight of the passing public and in a sheltered area in case of bad weather.
When accepting delivery please adhere to the following.
Check you are signing for the number of packages you are receiving, if less, then write the number of packages before signing.
Goods rarely get damaged during transportation, but in the unlikely event of the goods being damaged when delivered, it is important that the packaging is checked before signing the drivers paperwork/electronic device, as no claim for damage can be made once the delivery is signed for.
If the packaging is damaged and you think the goods might be, unpack and check.
If any goods are not in acceptable condition, then it is important that before you sign, (and the carrier takes away the paperwork or handheld electronic device), you refuse the damaged goods and only accept the good ones, clearly marking on the drivers delivery paperwork / electronic device how many packages you have accepted, then sign.
If for practical reasons you cannot unpack and check, write “damaged” then sign (not unchecked or packaging damaged, as this will not allow us to make a claim against the carrier and replace the goods for you).
Providing the above procedure has been carried out then any damaged/missing items will be replaced free of charge. This does not include any consequential costs, which may arise out of a delivery problem.
We will be responsible for only the unloading of the Goods upon arrival at the customer’s premises. If, in the opinion of Martial Mat’s representative(s), the Goods are to be taken an unreasonable distance or route from the point of unloading to where the Goods are to be placed or stored (“Destination Point”) (for example, but without limitation, up or down steps or along corridors or where another easier route is available), it shall be the customer’s responsibility to provide adequate manual labour at the Delivery Point for transporting the Goods to the Destination Point. For avoidance of doubt, the Company shall not be liable for any damage caused to either the Goods or the fabric of any building in the event of damage occurring whilst transporting the Goods to the Destination Point.